Wednesday, 1 October 2008
culture shock
just when things seemed to be getting better, i decide to be responsible and check up on my ryanair reservation from edinburgh to frankfurt as i didn't recieve a confirmation email. oh god. there is no email customer service. there is no freephone for customer service. and as far as i can tell it's not possible to actually connect to an agent from the phone tree menu. so i have no confirmation number, no point of contact for customer service, and no way to log in without a confirmation number. as ruddy terrible as the airlines back home are, they're starting to look well organized and accessible.
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sounds like my experience with the train from Rome. Good luck. I hope you have better luck than I did. You should check and make sure that your card has been charged (or preferably, hasn't been) and then file a complaint (I say this as though there is someone to whom you may)
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